Return Policy and Process
Quick Source Housing Ltd, Company number 16054943, 87 Cooke Street, Barking, United Kingdom, IG11 7AF, is dedicated to ensuring customer satisfaction by providing clear guidelines for returns and exchanges.
Introduction:
At Quick Source Housing, we are committed to ensuring customer satisfaction. This policy outlines the conditions under which returns are accepted and the process for initiating a return.
1. Eligibility for Returns:
Returns are accepted under the following conditions:
- The item or document received is incorrect, damaged, or defective.
- The return request is made within 14 days of receipt of the item.
- Digital materials or services are non-returnable unless otherwise specified in the service agreement.
2. Non-Returnable Items:
- Customized materials tailored to specific client needs.
- Services that have already been fully delivered or completed.
- Digital downloads or electronically delivered documents.
3. Return Process:
To initiate a return:
- Contact us at info@quicksourcehousing.co.uk with the subject line “Return Request.”
- Provide the following details:
- Proof of purchase (e.g., order number or receipt).
- A detailed description of the issue.
- Photographs (if applicable) of the item or document received.
- Our team will review your request and provide instructions for returning the item, if applicable.
4. Refunds for Returns:
- Approved returns will be eligible for a refund or replacement, depending on the client’s preference and stock availability.
- Refunds for eligible returns will be processed within 14 business days of receiving the returned item.
- Refunds will be issued using the original payment method via Stripe.
5. Return Shipping Costs:
- If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for shipping costs.
6. Return Address:
For physical returns, the return address will be provided upon approval of the return request.
Contact Us:
If you have any questions about our return policy, feel free to reach out:
- Email: info@quicksourcehousing.co.uk
- Phone: +44 7886370145